Hidden disabilities must not lead to discriminatory treatment, says Local Government and Social Care Ombudsman
A recent announcement by the Local Government and Care Services Ombudsman highlights the importance of councils making sure that their procedures do not discriminate against people with hidden disabilities. This follows a review of three cases involving London boroughs which were found to be discriminating.
The Equality Act 2010 requires councils to anticipate the needs of people who may need to access their services. This means when councils are alerted to the fact someone might need to be treated in a different way, they should ask that person what adjustments are needed, and consider whether these are reasonable. In all three cases reviewed by the Ombudsman, the councils were made aware that these people needed additional help, but none was given.
We are luckier than many, in that in our area our councils work hard to provide services as best they can.
We would like to understand how you, as service users and members of Headway Hull and East Riding have found your local providers awareness of ABI (Acquired Brain Injury).
- Have you encountered problems using council services?
- If you are a service user, have you made the council aware of your ABI and how it affects you?
- Did they ask you what adjustments are necessary?
- Have you experienced responses from council services which have been exemplary?
- Do you have a story that illustrates exemplary care by the local council or its service providers?
If you have a story, we would love to hear it, so please drop us a note at