Headway National Helpline

25 Feb , 2018 All areas,Headway,Information

Call now: 0808 800 2244

Email: helpline@headway.org.uk

The helpline is open 9am – 5pm, Monday to Friday, but you can leave an answerphone message at any time. Calls to the helpline are free from most land-line telephones and mobile networks.

Run by a team of trained nurses and non-clinical staff with expertise in supporting people with brain injury, the Headway helpline is a confidential service available to anyone with a question about brain injury – from survivors and carers to students and professionals. The helpline can discuss a wide range of issues relating to brain injury, from the initial injury and its effects, to long-term rehabilitation and support. The helpline is a member of The Helplines Partnership.

How it can help you

Below is a list of the services offered. It’s not exhaustive; so if in doubt, call!

  • Provide information on all aspects of brain injury
  • Give you support by talking through your situation, and try to answer any questions and concerns you may have
  • Research more difficult enquiries to try to find information, or relevant places to find it
  • Signpost to other organisations where their support may be helpful
  • Send copies of Headway’s booklets and factsheets
  • Give details of solicitors who can help with compensation claims
  • Help you apply for funding through the Headway Emergency Fund, and give details of other possible funding providers if the Emergency Fund can’t help

Things the helpline can’t do

Below is a list of things the helpline can’t do, although they can help you to find services or professionals who can help, so please contact them for more information.

  • Give medical advice and diagnoses. If you have any new or worsening symptoms that you need to discuss with a healthcare professional, contact your GP or their out of hours service.
  • Recommend particular services, such as rehabilitation centres, doctors or solicitors – although information will be given to help you make a choice.
  • Take on casework, but they will be able to discuss your situation and help you access appropriate information and support.
  • Provide legal advice, although they can signpost to appropriate legal services.
  • Give information on children’s brain injury.
  • Provide a counselling service, although they can spend time talking through your situation and provide a listening ear.

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